1. Introduction
Energy Core Compliance Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with us, visit our website, use our services, or otherwise communicate with us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.
Data Controller
Energy Core Compliance Ltd
Registered Office:
Email: [email protected]
Telephone: [Phone Number]
For the purposes of data protection law, Energy Core Compliance Ltd is the data controller of your personal data.
2. Information We Collect
We may collect and process the following categories of personal data:
Contact Information
- Name
- Job title
- Company name
- Postal address
- Email address
- Telephone number
Client and Project Information
- Property or site details
- Energy compliance assessment data
- Building specifications
- Project documentation
- Communications relating to consultancy services
Website Usage Information
- IP address
- Browser type and version
- Device information
- Pages visited
- Date and time of visits
- Referral source
Marketing Information
- Preferences regarding marketing communications
- Records of consent where applicable
3. How We Collect Personal Data
We collect personal data:
- Directly from you when you contact us or engage our services
- Through forms on our website
- Through email, telephone, and correspondence
- From publicly available sources
- From clients, contractors, architects, developers, surveyors, or other professional contacts involved in a project
- Through website analytics and cookies
4. How We Use Your Personal Data
We use your personal data for the following purposes:
To Provide Our Services
- Conducting energy compliance assessments
- Producing reports and recommendations
- Managing client relationships
- Delivering consultancy services
To Communicate With You
- Responding to enquiries
- Providing updates regarding projects
- Sending service-related communications
To Operate Our Business
- Maintaining records
- Managing contracts
- Invoicing and accounting
- Improving our services
Marketing
Where permitted by law, we may send information about our services that may be of interest to you. You may opt out of receiving marketing communications at any time.
Legal and Regulatory Compliance
- Complying with legal obligations
- Protecting our legal rights
- Preventing fraud and misuse
5. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests in operating and developing our business
- Consent, where required
6. Sharing Your Information
We may share personal data with:
- Professional advisers, including legal and accounting advisers
- IT service providers and cloud storage providers
- Contractors and consultants working on projects
- Regulatory bodies where required by law
- Government authorities and law enforcement agencies where legally required
We do not sell personal data to third parties.
7. International Transfers
We generally process and store personal data within the United Kingdom and European Economic Area (EEA).
Where personal data is transferred outside the UK, we will ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual clauses.
8. Data Security
We implement appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet can be guaranteed to be completely secure.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, tax, and regulatory requirements.
Retention periods may vary depending on the nature of the information and legal obligations applicable to our business.
10. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data in certain circumstances
- Restrict processing of your data
- Object to processing based on legitimate interests
- Request transfer of your data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided in this policy.
11. Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website usage, and enhance user experience.
Further information can be found in our Cookie Policy.
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage users to review their privacy policies.
13. Complaints
If you have concerns about how we handle your personal data, please contact us first so that we can attempt to resolve the matter.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: https://ico.org.uk
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect from the date of publication.
15. Contact Us
If you have any questions regarding this Privacy Policy or our handling of personal data, please contact:
Energy Core Compliance Ltd
Registered Office:
Email: [email protected]
Telephone: [Phone Number]